Spinmaya Privacy Policy: Your Data, Cookies and Your Rights explains how we handle personal data and how you can exercise your rights.
You can contact us via email or Live Chat with a question or request about your privacy.
Your privacy at Spinmaya in brief
Personal data may be needed to manage your account, process payments and comply with legal obligations. Your consent is required for certain uses.
Who is responsible for your data?
You can hold us accountable for the processing of your data. Through our support, you can also ask who is responsible for a specific processing activity.
Which data Spinmaya processes
The data involved in a processing activity depends on your action, such as using an account or submitting a request.
Your personal data
Your name and date of birth may help establish your identity and age.
Your contact details
Your email address may be used to communicate with you about your account or a request.
Your account and profile data
Account data may include your username and settings so that your account can be managed.
Documents for identity verification
An identity document may be required to verify your identity. Only share such a document when it is requested for verification.
Data about your payments
For a payment, information about the amount, date and status may be required to process the transaction.
Data for a deposit
Transaction data may help link a deposit to the correct account.
Data for a withdrawal
For a withdrawal, transaction data may be needed to process the request and track its status.
Data from your payment method
Data from your payment method may be required to identify and verify a payment.
Technical data during your visit
Technical data may include information that your browser or device provides when establishing a connection.
Data about your browser
The browser type and browser version may help investigate technical problems.
Data about your device
Device data may be used to recognise a connection and investigate security issues.
Data about your visit and gambling behaviour
Data about usage and gambling behaviour may be relevant to account management and identifying risks.
Why Spinmaya uses your data
Processing may be based on a contract, a legal obligation, your consent or a legitimate interest. The applicable legal basis depends on the purpose.
For managing your account
Account data may be needed to perform our agreement with you and handle your requests.
For processing payments
Transaction data may be needed to carry out payments and comply with financial obligations.
For verifying your identity
Identity verification may be necessary to comply with legal obligations and prevent misuse of an account.
Against fraud and money laundering
Checks may help investigate suspicious transactions and comply with applicable legal obligations.
For responsible gambling
Information about gambling behaviour may help identify risks and comply with responsible gambling obligations.
Cookies on the Spinmaya website
Cookies are small files that store or read information on your device. The purpose determines whether consent is required.
Necessary cookies
Necessary cookies may support functions required for a service to operate.
Cookies for your preferences
Preference cookies may remember your choices so that you do not have to enter them again each time.
Cookies for statistics
Statistical cookies may provide insight into how pages are used; consent is required for some applications.
Cookies for advertising
Advertising cookies may be used to measure or tailor advertisements. Where consent is required, you can refuse or withdraw it.
How Spinmaya protects your data
Security may include access restrictions and technical measures. Do not share your password and report suspected misuse to our support.
You can take measures yourself to protect your account and personal data. These actions reduce the chance that others gain access to your information.
- Use a unique password — Choose a password that you do not use for other accounts so that a breach at another service is less likely to expose your account.
- Protect your device — Install security updates for your device and browser, and lock your screen when you leave the device unattended.
- Be careful with messages — Check unexpected messages before sharing information and do not include your password when contacting us.
- Report suspected misuse — Contact us if you see unknown account activity so that we can investigate your report and discuss appropriate next steps.
Sharing data with other parties
Data may be shared with parties that process payments or carry out checks, or with competent authorities where required by law.
How long your data is retained
The retention period depends on the purpose and any legal obligations. Data that is no longer needed may be deleted or anonymised.
Your rights under the GDPR
The GDPR gives you rights regarding your personal data. Whether a right applies in a specific case depends on the legal conditions.
You can exercise different rights by telling us which data and which processing activity your request concerns. Below are practical examples of such requests.
- Access and portability — Request a copy of your personal data and indicate whether you want to receive eligible data so that you can transfer it.
- Correction and deletion — Point out incorrect data for correction or request deletion; state which data it concerns and why you are making the request.
- Restriction and objection — Request restriction if, for example, you dispute the accuracy, or object to processing based on legitimate interest.
- Withdraw consent — Tell us which processing activity you are withdrawing your consent for; previous processing based on that consent remains lawful.
Accessing your data
You can ask which personal data we process about you and request a copy of it.
Having your data corrected
You can request that incorrect information be corrected or incomplete information be completed.
Having your data erased
You can request deletion. A legal retention obligation may mean that certain data must be retained.
Restricting the use of your data
Under certain conditions, you can ask for processing to be temporarily restricted, for example while the accuracy is being investigated.
Objecting
You can object to processing based on legitimate interest and to processing for direct marketing.
Adjusting your cookie settings
You can delete or block stored cookies through your browser. This may affect functions that require cookies.
Changes to the privacy policy
A change in processing may be a reason to update this explanation. You can ask us what a change means for your data.
Contact about your privacy
Contact us via email or Live Chat if you have a privacy question or want to submit a GDPR request.
With the following steps, you can send us a clear privacy request. Provide enough information for us to handle your request, but do not share your password with our support.
- Choose your request — First decide whether you want to request access, correction, deletion, restriction or transfer, object to processing or withdraw consent. You can mention multiple rights in one message.
- Contact us — Send your request via email or discuss it with our support through Live Chat. State that it concerns a privacy request and which right you want to exercise.
- Confirm your identity and describe your request — Indicate which data or processing activity you mean and follow any instructions to confirm your identity. This allows us to prevent personal data from being provided to the wrong person.
- Follow up on your request — Ask us about the progress if you need more information. We will handle your request within the period required by applicable law; you can also submit a complaint to the Dutch Data Protection Authority.